ky999's Privacy Policy

During account registration, we collect the following information from you:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• Email address
• Mobile phone number
• Preferred username and password

To process deposits and withdrawals, we may require the following information:

• Mobile number linked to your bKash, Nagad, or Rocket account
• Transaction history and amounts
• Documents required for identity verification (in certain cases)

Information that is automatically recorded while you use the platform:

• IP address and geographic location (at country or region level)
• Device type, operating system, and browser version
• Page view data, session duration, and click patterns
• Referral source (where you came from before visiting the site)
• Gaming activity logs (betting history, win/loss records)

When you contact our customer support team — via live chat or email — a record of that conversation may be retained. This is used to maintain service quality and for dispute resolution.

2.1 Account Management and Service Delivery

We use your information to create your account, verify login, process deposits and withdrawals, manage gaming activity, and ensure a personalised experience. Relevant information is required to verify transactions through bKash, Nagad, and Rocket.

2.2 Security and Fraud Prevention

We analyse your usage and financial data to detect unauthorised account access, fraudulent transactions, and misuse. If suspicious activity is identified, we temporarily suspend the account and contact you.

2.3 Legal Compliance

Under applicable laws and regulations, we may be required to retain certain information and provide it to relevant authorities upon request. In such cases, we supply only the minimum information necessary.

2.4 Customer Service Improvement

To improve the quality of service for you, we analyse user feedback, support conversations, and activity patterns. This information is used for overall platform development and planning new features.

2.5 Ensuring Responsible Gaming

ky999 prioritises responsible gaming. If unusual gaming behaviour is identified, we may use your information to offer support to the user. This initiative is taken for your protection.

3.1 Active Account Data

All identity and financial information is retained for as long as your account remains active. This data is essential for operating the service.

3.2 After Account Closure

If you request account closure, we will begin the process of deleting your data as quickly as possible. However, due to legal obligations, transaction records and identity verification data may be retained for a defined period. In such cases, the data is kept strictly secure and is not used for active services.

3.3 Geographic Location of Data Storage

ky999 stores your data on secure servers. If data is transferred to another country, equivalent protection is ensured. We follow international data protection standards.

4.1 Payment Service Providers

Information required to process transactions via bKash, Nagad, and Rocket is shared with the relevant payment provider. This information is used solely to complete the transaction and for no other purpose. Each payment provider has its own privacy policy.

4.2 Technology and Service Partners

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi may access the minimum information necessary to operate their games. This access is strictly controlled and covered by contractual protections.

4.3 Legal Authorities

Under a court order, government directive, or legal process, we may be required to provide relevant information to the concerned authorities. In such cases, we always supply only the minimum necessary information and, where legally permissible, inform you.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and save basic user preferences. These cookies cannot be disabled, as doing so would prevent the platform from functioning properly.

5.2 Analytical Cookies

Analytical cookies are used to collect information about how many users are viewing which pages, which games are most popular, and where the platform has room to improve. This data is analysed in aggregate, not on an individual basis.

5.3 Cookie Controls

Most cookies can be disabled through your browser settings. However, please note that disabling essential cookies will prevent you from using certain features of the platform. To learn how to change cookie settings, refer to the help section of your browser.

7.1 Right to Access

If you want to know what information we hold about you, you can contact us at any time. We will provide you with a summary of that information.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in the information we hold about you, you may request a correction. Some information can be changed directly from your account settings; for other information, please contact our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some data may need to be retained for a defined period due to legal obligations, ongoing financial transactions, or dispute resolution requirements.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or personalised analytics purposes. Contact our support team to change your preferences in this regard.

7.5 Right to Data Portability

You may request to receive your personal information stored at ky999 in a structured, machine-readable format.

The ky999 platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors. We confirm age at registration through date of birth verification.

If a parent or legal guardian believes that their child or ward has opened an account on ky999, please contact [email protected] immediately. We will investigate the account, take the necessary action, and delete any collected information.